Managing product delivery

The purpose of the managing product delivery process is to manage and control the work between the project manager and the team manager. From the team manager’s perspective, this process involves meeting formal requirements for the acceptance, execution, and delivery of products. It ensures that the products are delivered according to the agreed-upon specifications, within the defined tolerances, and in alignment with the overall project objectives.

The team manager is responsible for coordinating the work needed to deliver one or more products that contribute to the main output of the project.

Objective

The objective of the managing product delivery process is to ensure that:

• Products assigned to the team are authorized and agreed upon.
• The team is clear about what has to be produced and understands the effort, time and cost (work package).
• The planned products are delivered to the expectations and within tolerance.
• Accurate progress information is provided to the project manager by the team manager.

The managing product delivery process views the project from the team manager’s point of view in the same way the controlling a stage process is from the point of view of the project manager.

The team manager does the following to ensure that products contained in the work packages are created and delivered:

• Accepts and checks the work package provided by the project manager.
• Creates a team plan to show how the products will be developed.
• Gets the products developed (executes the products).
• Demonstrates that products meet their quality criteria.
• Respect the interfaces (who to talk to) outlined in the work packages.
• Obtains approval for each product created.
• Delivers the completed work packages to the project manager.

Activities

• Accepting a work package: The team manager and project manager agree on the deliverables, constraints, and procedures before accepting a work package, with the team manager reviewing the work package description, creating a team plan, consulting with project assurance, addressing risks, and obtaining necessary approvals.
• Executing a work package: The team manager executes and monitors the work package according to its requirements, manages risks and issues, takes corrective action if tolerances are exceeded, ensures psychological safety within the team, and keeps the project manager informed of progress, new issues, risks, and completed products.
• Evaluate a work package: The team manager evaluates the work package by reviewing relevant documents (e.g., work package description, issue register, risk register, quality register, product register, and lessons log) and reporting progress to the project manager through a checkpoint report.
• Notify work package completion: The team manager notifies the project manager of the work package completion by confirming product approvals, updating the team plan, reviewing relevant logs, and briefing the project manager on the status, performance, and any outstanding issues or risks. The quality register is updated with the information that approvals are done and that products are delivered as described in the issue management approach.

Inputs

The following are the main inputs to this process:

• The authorization to deliver a work package comes from the project manager.
• The work package contains the information required by the team manager (for example, product description, which includes the quality criteria, tolerances, description of work, frequency of checkpoint reports, etc.)

Outputs

The following are the main outputs of this process:

• Checkpoint reports are created regularly by the team manager to keep the project manager informed on the progress of the work packages.
• Quality register is updated when products have passed or failed their quality tests. The project manager can also view the quality register to check on the MP process.
• Approved products are the products that have been created and delivered. They will be handed over as described in the issue management approach (change control procedure section) document.
• “notify work package competition” is the notification sent by the team manager to the project manager to advise them that the work package is complete.

Roles and responsibilities

• Project manager
  • Authorizes work packages from the ‘controlling a stage’ process.
  • Reviews checkpoint reports and quality register from the ‘controlling a stage’ process.
• Team manager
  • Manages the development of the products.
  • Creates and sends checkpoint reports to the project manager.
  • Notifies the project manager when the products are completed.

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Written by Frank Turley.

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