Quality Management Approach
A Quality Management Approach is used to define the Quality techniques and standards to be applied, and the various responsibilities for achieving the required quality levels, during the project.
Note: it used to be called “Quality Management Approach” in the previous versions of PRINCE2.
The Quality Management Approach is derived from the: Project Board ; Project Brief , Project management team structure (for Roles and responsibilities), Project Product Description (for the customer’s quality expectations and acceptance criteria); Organizational standards; Supplier and customer quality management systems; Configuration management requirements; Change control requirements; Corporate or programme strategies; Facilitated workshops and informal discussions.
A Quality Management Approach can take a number of formats, including: Stand-alone document or a section in the Project Initiation Documentation ; Entry in a project management tool.
The following quality criteria should be observed:
- The strategy clearly defines ways in which the customer’s quality expectations will be met
- The defined ways are sufficient to achieve the required quality
- Responsibilities for quality are defined up to a level that is independent of the project and Project Manager
- The strategy conforms to the supplier’s and customer’s quality management systems
- The strategy conforms to the corporate or programme quality policy
- The approaches to assuring quality for the project are appropriate in the light of the standards selected.