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Quality Management Approach

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A Quality Management Approach is used to define the Quality techniques and standards to be applied, and the various responsibilities for achieving the required quality levels, during the project.

Note: it used to be called “Quality Management Approach” in the previous versions of PRINCE2.

The Quality Management Approach is derived from the: Project Board ; Project Brief , Project management team structure (for Roles and responsibilities), Project Product Description (for the customer’s quality expectations and acceptance criteria); Organizational standards; Supplier and customer quality management systems; Configuration management requirements; Change control requirements; Corporate or programme strategies; Facilitated workshops and informal discussions.

A Quality Management Approach can take a number of formats, including: Stand-alone document or a section in the Project Initiation Documentation ; Entry in a project management tool.

The following quality criteria should be observed:

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discussion icon Written by: Frank Turley